FREQUENTLY ASKED QUESTIONS

We’re sorry you’re unable to attend. Unfortunately, as with most all running events, we do not allow refunds and there are no exceptions to this.

Yes, you can do this by logging into your Active account and clicking on the transfer registration option.  There is a $5.00 fee to transfer your registration and we do not allow any transfers after a certain date, visit the Cities tab for the specific date.

The Ice Cream 5K benefits local children’s organizations in the city where the event is being held.  Please visit the Cities tab to see what charity the event in your city benefits.

This depends on a number of factors, from administrative costs, number of participants, sponsorships received etc.; therefore, we cannot specifically state how much of a registration fee goes directly to the organization until the conclusion of the event.  We will make the total “donation” public a few weeks after the event.  Please check our website for updates.

This event is rain or shine. If severe weather is in the area, we will delay the event as needed and as allowed by the police department and/or the park organizers (depending on where your local event is being held). As an absolute last resort, the event will be postponed for the safety of everyone if it’s determined that severe weather could bring damaging winds and storms through the area throughout the day. In the event the race is postponed, your registration will automatically be transferred to the new date (TBD). No refunds will be given if the event is postponed or cancelled altogether due to weather – no exceptions. By registering for the event, you agree to the weather policy as stated.